FAQs
1) What happens when my order is placed ?
The Butik Edition team will review your order and if necessary contact you in the event of any
questions. You will receive a confirmation of your order including an order number via email.
2) How can I check the status of my order ?
You can review the status of your order at any time by signing into your account or by contacting us directly.
3) What happens if I want to change my order ?
The processing of your order will commence shortly after the order is placed. In the event you
wish to make any changes to a confirmed order please contact our customer service at butikedition@gmail.com
4) What are the different payment options ?
Secure payment can be made using most credit and debit cards online using our
secure payment gateway. Cash on Delivery is also accepted.
SHIPPING AND DELIVERIES
We ship within the UAE and GCC.
Orders within Dubai are eligible for next day delivery if the order is placed before 2:00pm.
Orders outside Dubai, within the UAE will be shipped within 2-4 business days (excluding weekends and holidays)
*Please allow an additional processing time during busy periods such as sale seasons.
UAE flat shipping rate : 15 AED
GCC shipping rate will differ based on the country. Minimum order of 350 AED.
RETURNS AND EXCHANGES
Exchanges
We accept exchange shipments within 5 days of purchase. Purchases must be exchanged in their original packaging and in good condition. In order to return the shipment, please send an email to butikedition@gmail.com with your order number and a list of the items you wish to return.
Items on sale must be exchanged within 3 days of purchase. No refund policy, only exchange.
TERMS AND CONDITIONS
OVERVIEW
This website is operated byShopify. Throughout the site, the terms “we”, “us” and “our”
available from this site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here. By visiting our site and/ or purchasing
something from us, you engage in our “Service” and agree to be bound by the following
terms and conditions (“Terms of Service”, “Terms”), including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of content. Please read
these Terms of Service carefully before accessing or using our website. By accessing or
using any part of the site, you agree to be bound by these Terms of Service. If you do
not agree to all the terms and conditions of this agreement, then you may not access
the website or use any services. If these Terms of Service are considered an offer,
acceptance is expressly limited to these Terms of Service. Any new features or tools
which are added to the current store shall also be subject to the Terms of Service. You
can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to check this
page periodically for changes. They provide us with the online e-commerce platform that allows
us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, by using this site, you represent to us that you
are at least the minimum age required to make such purchases online. You may not use
our products for any illegal or unauthorized purpose nor may you, in the use of the
Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A
breach or violation of any of the Terms will result in an immediate termination of your
Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You
understand that your content (not including credit card information), may be transferred
unencrypted and involve (a) transmissions over various networks; and (b) changes to
conform and adapt to technical requirements of connecting networks or devices. Credit
card information is always encrypted during transfer over networks. You agree not to
reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the
Service, or access to the Service or any contact on the website through which the
service is provided, without express written permission by us. The headings used in this
agreement are included for convenience only and will not limit or otherwise affect these
Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate,
complete or current. The material on this site is provided for general information only
and should not be relied upon or used as the sole basis for making decisions without
consulting primary, more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is at your own risk. This site may
contain certain historical information. Historical information, necessarily, is not current
and is provided for your reference only. We reserve the right to modify the contents of
this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any
time to modify or discontinue the Service (or any part or content thereof) without notice
at any time. We shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or
exchange only according to our Return Policy. We have made every effort to display as
accurately as possible the colors and images of our products that appear at the store.
We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services
to any person, geographic region or jurisdiction. We may exercise this right on a case-
by-case basis. We reserve the right to limit the quantities of any products or services
that we offer. All descriptions of products or product pricing are subject to change at
anytime without notice, at the sole discretion of us. We reserve the right to discontinue
any product at any time. Any offer for any product or service made on this site is void
where prohibited. We do not warrant that the quality of any products, services,
information, or other material purchased or obtained by you will meet your expectations,
or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account,
the same credit card, and/or orders that use the same billing and/or shipping address. In
the event that we make a change to or cancel an order, we may attempt to notify you by
contacting the e-mail and/or billing address/phone number provided at the time the
order was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors. You agree to provide
current, complete and accurate purchase and account information for all purchases
made at our store. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so that we
can complete your transactions and contact you as needed. For more detail, please
review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor
have any control nor input. You acknowledge and agree that we provide access to such
tools “as is” and “as available” without any warranties, representations or conditions of
any kind and without any endorsement. We shall have no liability whatsoever arising
from or relating to your use of optional third-party tools. Any use by you of optional tools
offered through the site is entirely at your own risk and discretion and you should ensure
that you are familiar with and approve of the terms on which tools are provided by the
relevant third-party provider(s). We may also, in the future, offer new services and/or
features through the website (including, the release of new tools and resources). Such
new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials
from third-parties. Third-party links on this site may direct you to third-party websites
that are not affiliated with us. We are not responsible for examining or evaluating the
content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other materials,
products, or services of third-parties. We are not liable for any harm or damages related
to the purchase or use of goods, services, resources, content, or any other transactions
made in connection with any third-party websites. Please review carefully the third-
party’s policies and practices and make sure you understand them before you engage
in any transaction. Complaints, claims, concerns, or questions regarding third-party
products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or
without a request from us you send creative ideas, suggestions, proposals, plans, or
other materials, whether online, by email, by postal mail, or otherwise (collectively,
‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish,
distribute, translate and otherwise use in any medium any comments that you forward to
- We are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to respond to any
comments. We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion are unlawful, offensive, threatening, libelous,
defamatory, pornographic, obscene or otherwise objectionable or violates any party’s
intellectual property or these Terms of Service. You agree that your comments will not
violate any right of any third-party, including copyright, trademark, privacy, personality or
other personal or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of the
Service or any related website. You may not use a false e-mail address, pretend to be
someone other than yourself, or otherwise mislead us or third-parties as to the origin of
any comments. You are solely responsible for any comments you make and their
accuracy. We take no responsibility and assume no liability for any comments posted by
you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy
Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product descriptions,
pricing, promotions, offers, product shipping charges, transit times and availability. We
reserve the right to correct any errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information in the Service or on any related
website is inaccurate at any time without prior notice (including after you have submitted
your order). We undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing information,
except as required by law. No specified update or refresh date applied in the Service or
on any related website, should be taken to indicate that all information in the Service or
on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited
from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to
perform or participate in any unlawful acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or
violate our intellectual property rights or the intellectual property rights of others; (e) to
harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to upload or transmit viruses
or any other type of malicious code that will or may be used in any way that will affect
the functionality or operation of the Service or of any related website, other websites, or
the Internet; (h) to collect or track the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k)
to interfere with or circumvent the security features of the Service or any related
website, other websites, or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free. We do not warrant that the results that may
be obtained from the use of the service will be accurate or reliable. You agree that from
time to time we may remove the service for indefinite periods of time or cancel the
service at any time, without notice to you. You expressly agree that your use of, or
inability to use, the service is at your sole risk. The service and all products and services
delivered to you through the service are (except as expressly stated by us) provided ‘as
is’ and ‘as available’ for your use, without any representation, warranties or conditions of
any kind, either express or implied, including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular purpose, durability, title,
and non-infringement. In no case shall Hi Stake Trading LLC, our directors, officers,
employees, affiliates, agents, contractors, interns, suppliers, service providers or
licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive,
special, or consequential damages of any kind, including, without limitation lost profits,
lost revenue, lost savings, loss of data, replacement costs, or any similar damages,
whether based in contract, tort (including negligence), strict liability or otherwise, arising
from your use of any of the service or any products procured using the service, or for
any other claim related in any way to your use of the service or any product, including,
but not limited to, any errors or omissions in any content, or any loss or damage of any
kind incurred as a result of the use of the service or any content (or product) posted,
transmitted, or otherwise made available via the service, even if advised of their
possibility. Because some states or jurisdictions do not allow the exclusion or the
limitation of liability for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful,
void or unenforceable, such provision shall nonetheless be enforceable to the fullest
extent permitted by applicable law, and the unenforceable portion shall be deemed to
be severed from these Terms of Service, such determination shall not affect the validity
and enforceability of any other remaining provisions.
SECTION 15– TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall
survive the termination of this agreement for all purposes. These Terms of Service are
effective unless and until terminated by either you or us. You may terminate these
Terms of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site. If in our sole judgment you fail, or we
suspect that you have failed, to comply with any term or provision of these Terms of
Service, we also may terminate this agreement at any time without notice and you will
remain liable for all amounts due up to and including the date of termination; and/or
accordingly, may deny you access to our Services (or any part thereof).
SECTION 16 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service
shall not constitute a waiver of such right or provision. These Terms of Service and any
policies or operating rules posted by us on this site or in respect to The Service
constitutes the entire agreement and understanding between you and us and govern
your use of the Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between you and us (including,
but not limited to, any prior versions of the Terms of Service). Any ambiguities in the
interpretation of these Terms of Service shall not be construed against the drafting
party.
SECTION 17 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws in UAE
SECTION 18 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this
page. We reserve the right, at our sole discretion, to update, change or replace any part
of these Terms of Service by posting updates and changes to our website. It is your
responsibility to check our website periodically for changes. Your continued use of or
access to our website or the Service following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at butikedition@gmail.com